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Don K. Merritt 

413 Bluff Lane

Frederick, MD 21702

(301) 748-6598

 

INFORMATION TECHNOLOGY     OPERATIONS

Project Management ~ Process Improvement

 

       An experienced leader with the demonstrated ability to lead process improvement and policy development. Able to eliminate inefficiencies and reduce costs. Project coordination and continuing improvement expertise.

       Able to integrate applications across interrelated IT operations.

       Strong troubleshooting and problem solving skills.

       Excellent communication and ability to interact with cross-functional teams and deliver diagnostic solutions.

       Define and recommend system enhancements.

       Process auditing and quality assurance.

       Skilled at writing technical documentation and gather data.

 

PROFESSIONAL EXPERIENCE

 

United Health Group Frederick, MD

1998 Present

DIRECTOR OF QUALITY ASSURANCE/IT DIRECTOR

DIRECTOR OF OPERATIONS

PROCESS IMPROVEMENT

       Committed to improving productivity. Gathered data and research to improve baseline.

       Recommended technology improvements for testing processes.

       Recruited and trained personnel to lead processes.

LEADERSHIP

       Provide leadership to a Quality Assurance team of 35 technicians.

       Oversaw the management team for strategic operational projects.

       Directed the team to lead outsourcing transition. Determind outsourcing needs.

       Developed a Quality Assurance Focus Group to standardize procedures across the corporation.

QUALITY ASSURANCE

       Manage entire project quality. Tested all applications during the lifecycle development process.

       Select optimal tools to reduce defects and work effort.

       Maintain highest standards for product quality and service.

       Boosted quality assurance, and improved efficiencies and evaluate tools.

       Led QA methodology for approved projects and methodology.

TEAM MANAGEMENT

       Implemented direct-report format to manage teams.

       Served as account manager to improve and enhance systems.

       Managed budgets and personnel.

       Developed a  training program for new hires which improved training by 45%.

 

United Healthcare Frederick, MD 

1996 1998

PROJECT MANAGER

       Directed conversins to improve accuracy and effectiveness.

 

John Henry Associates Frederick, MD

1989 1996

SERVICE BUREAU MANAGER; PROJECT MANAGER, TRAINER CONVERSION DEPT. 

       Directed an around the clock processing center for ten banks across five states.

       Improved client relationships by renegotiating contracts.

       Converted legacy system to new platform.

       Trained clients in the use of new platform.

 

Previously employed as operations specialist.

 

EDUCATION / TRAINING

 

Recent workshops include:

       Certified Software Engineer

       Software 

       Writing 

       Leadership Training

       Platform Conversions

       Creating CBT

       Test Management

       Communication Skills

       Computer Tools

       Project Management

       Training

       Micro-Computing

       Quality Assurance Methodologies

       Healthcare IT

       Creating Web Pages

 

Graduate, FrederickVocational Institute Frederick, MD

 

 


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