Sample Resume - Customer Support (Insurance)

Summary

• Reliable professional with strong work ethic and an extensive background in Customer Support and HR. • Strong communicator and leader with excellent problem solving and negotiation skills. • Able to work independently and as part of a team.

Skills Summary

Customer Service: • Resolved problems quickly to prevent escalation. Implemented solutions within the day. • Able to assess customer needs quickly and accurately. • Trained new hires to enable them to reach productivity quickly. • Excellent oral and written communication. Management: • Played supervisory role for website creation. • Proficient in project planning and time and cost estimates. Computer Skills: • MicrosoftWord and Excel • Knowledge of computer programming • Exceptional ability to master any business application quickly

Employment History

KJ INSURANCE COMPANY, Flint, MI	1995



	1999 - Present
Small Business Property, Commercial Auto, Workers Compensation


	1997 - 1999
Global Property


	1995 - 1997
Commercial Property


BELL, INC., Flint, MI	1994 - 1995
Consultant


UNITED, New York, New York	1990 - 1994
Systems Analyst
Human Resources, Benefits, Pension, Payroll and Stock Transfer

Education

University of Michigan
B.A., Sociology

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