713 Elliot St, Manchester, NH 03231 / Tel# (603) 593-6912 Email: ecrispin@text.com
Customer Service
Representative
PROFILE
Customer
Service professional with the ability to build strong relationships
with customers, coworkers and potential clients. Expert in sales
contract preparation and order processing. Commitment to continuous
education.
SKILLS SUMMARY
·
Proactive customer service professional.
·
Excellent listener and problem solver.
· Continuously study new products to improve explanations to customers.
·
Experienced in staff supervision.
·
Computer proficiency in Word, Excel and CMS Automotive Information System.
EXPERIENCE
|
Automotive
Services, Inc., Manchester, NH
|
1998 - Present
|
Customer Service Representative
Manage over 50 large retail accounts. Provide ongoing motivation to reach sales objectives and ensure productivity.
·
Document and resolve customer disputes.
· Led company process improvement initiative.
· Enhancing on-time delivery by 20%.
|
Valley Ford, Manchester, NH
|
1994 - 1998
|
Customer Service Representative
Managed staff of ten Customer
Support representatives to support sales department. Determined human resource policies for company.
·
Streamlined
shipping system to reduce errors.
·
Oversaw
transition of new system to improve scheduling.
· Conducted monthly staff training to improve product knowledge of personnel.
· Customized an order entry system.
|
Valley Dodge, Manchester, NH
|
1992 - 1994
|
Customer Support
Performed customer support and office administration. Successfully resolved all billing disputes.
· Processed sales contracts and parts orders efficiently and accurately.
· Responsible for ensuring accurate processing
EDUCATION AND
TRAINING
Bachelor of Arts (Communications), 1992
Valley College, Manchester, NH
Continuing Education
Safety and Security for Customer Service Professionals, 2001
Managing Customer Support Professionals, 1996
Effective Customer Service, 1994
VOLUNTEER
Valley Medical Center Hospice, Candy Striper
Dogs for Seniors, Fundraiser
