Sample Resume - Customer Service Manager (Retail Sales)

Sample Resume


Fred D. Burnett 1333 Neuport Lane Lawrenceville, GA 30245 (919) 345-0087

Profile

Customer service specialist with expertise in the retail industry. Able to work independently or as part of a team. Devoted to kind and competent customer service to help company meet its objectives. Skilled in work in high-stress environments with multiple priorities. • Improved sales by 45% during first year by implementing customer service training. • Coordinated sales and documentation. • Improved delivery time and shipment accuracy.

Career History and Experience

Maxton Industry	1998 - Present
Customer Service Account Rep/Team Leader
• Responsible for overseeing five major accounts worth $2,000,000+. • Handled collections. • Monitor inventory to ensure on-time delivery.

MST Tools	1995 - 1998
Customer Service Account Rep - Team Leader / Customer Service Account Manager
Oversaw 45 large chain accounts.. • Processed all sales contracts and orders. • Updated customer account information. • Resolved invoicing errors and shipping problems.

Terco Health	1991 - 1994
Customer Service Representative
Handled customer service inquiries and complaints. • Trained and assessed employee performance. • Resolved complaints.

Seminars / Workshops

• Team Building • Customer Service Excellence

Education

University of Chicago, Chicago, Illinois	1986
Bachelor of Science, Horticulture

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