Sample Resume


Janelle S. Bailey 3316 Barnes St. Orlando, FL 32308 (925) 555-1234

Career Profile

• A leader with strong project management and organizational skills. • Proven ability to improve productivity and enhance quality. • Motivated, hardworking and able to prioritize. • Effective speaker and leader. True team player. • Computer proficiency in Microsoft Office and internet research.

Professional Experience

Maor Engineering	1996 - Present
MANAGER
• Directed customer service complaint resolutions. Led group toward long-term improvement. • Designed an efficient inventory method. • Spearheaded new tracking system; improved delivery by 20%. • Improved complaint resolution by prioritizing complaints.

Mannto Manufacturing	1988 - 1996
CUSTOMER SERVICE SUPERVISOR
• Streamlined documentation, which reduced shipping and ordering errors between departments. • Restructured department to improve training system. • Oversaw automation of records.

Manto Manufacturing	1986 - 1988
CUSTOMER SERVICE REPRESENTATIVE
• Optimized customer satisfaction by improving order intake process. • Revised shipping documents to improve efficiency. • Competently handled complex questions from customers and other sales staff.

DES Environmental	1984 - 1986
CUSTOMER SERVICE / INSIDE SALES REP / TRAFFIC SUPERVISOR
• Provided information on products and pricing. Learned products thoroughly to improve customer service. • Expedited shipments which improved customer satisfaction.

DES Environmental	1973 - 1984
TRAFFIC / INSIDE SALES / CUSTOMER SERVICE / PRODUCTION PLANNING
Trained support personnel and made significant contributions in logistic, sales, and support departments.

Professional Organizations

Association Metal Industry Workers, Board Member

Education/Continuing Education

Bergstrom College

Certificate, Leadership and Supervisory Skills for Women

Professional Service Seminars

Certificate, Exceptional Customer Service Seminar

Workships attended:

• Microsoft Project

• Facilitation	• Telephone Service
• Meeting Deadlines	• Effective Coaching
• Constructive Criticism	• Making Conversation
• Everyday Business Etiquette	• E-mail

Tampa University

1989

Certificate, Materials Processing

Steel Technology

Gainesville College

1970

Business Coursework

St. Francis University, Miami, FL

1968

Graduate, Honors

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