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Janelle S. Bailey 3316 Barnes St. Orlando, FL 32308 (925) 555-1234 | |
| Career Profile | |
| • A leader with strong project management and organizational skills. • Proven ability to improve productivity and enhance quality. • Motivated, hardworking and able to prioritize. • Effective speaker and leader. True team player. • Computer proficiency in Microsoft Office and internet research. | |
| Professional Experience | |
Maor Engineering | 1996 - Present |
| MANAGER | |
| • Directed customer service complaint resolutions. Led group toward long-term improvement. • Designed an efficient inventory method. • Spearheaded new tracking system; improved delivery by 20%. • Improved complaint resolution by prioritizing complaints. | |
Mannto Manufacturing | 1988 - 1996 |
| CUSTOMER SERVICE SUPERVISOR | |
| • Streamlined documentation, which reduced shipping and ordering errors between departments. • Restructured department to improve training system. • Oversaw automation of records. | |
Manto Manufacturing | 1986 - 1988 |
| CUSTOMER SERVICE REPRESENTATIVE | |
| • Optimized customer satisfaction by improving order intake process. • Revised shipping documents to improve efficiency. • Competently handled complex questions from customers and other sales staff. | |
DES Environmental | 1984 - 1986 |
| CUSTOMER SERVICE / INSIDE SALES REP / TRAFFIC SUPERVISOR | |
| • Provided information on products and pricing. Learned products thoroughly to improve customer service. • Expedited shipments which improved customer satisfaction. | |
DES Environmental | 1973 - 1984 |
| TRAFFIC / INSIDE SALES / CUSTOMER SERVICE / PRODUCTION PLANNING | |
| Trained support personnel and made significant contributions in logistic, sales, and support departments. | |
| Professional Organizations | |
| Association Metal Industry Workers, Board Member | |
| Education/Continuing Education | |||||||||
Bergstrom College | |||||||||
| Certificate, Leadership and Supervisory Skills for Women | |||||||||
Professional Service Seminars | |||||||||
| Certificate, Exceptional Customer Service Seminar | |||||||||
Workships attended: | |||||||||
• Microsoft Project
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Tampa University | 1989 | ||||||||
| Certificate, Materials Processing | |||||||||
| Steel Technology | |||||||||
Gainesville College | 1970 | ||||||||
| Business Coursework | |||||||||
St. Francis University, Miami, FL | 1968 | ||||||||
| Graduate, Honors | |||||||||
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