Sample Resume |
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Maria G. Wang 4817 West Street Grand Rapids, MI 49508 (616) 588-8688 |
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PROFILE |
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Collections & Credit Manager |
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· Excellent customer service skills with ability to collect with high success rate. |
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· Proven ability to collect bad debt at higher than above average rate. |
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· Strategic planner with the ability to improve productivity and motivate personnel. |
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· Advanced computer proficiency in all Microsoft Office applications. |
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Areas of Expertise: |
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EXPERIENCE |
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RELIANCE ENERGY – Grand Rapids, MI |
2001 to 2004 |
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Collections Manager |
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Promoted to manager for a busy center with over one million accounts. |
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· Improved efficiency through training program. |
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Credit Manager of Business Services |
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Participated on a team that formulated collections initiatives and practices during transition period. |
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· Hired and managed over 100 employees. |
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· Personally recruited trained employees from competitor. |
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· Worked with VP to formulate collecion policies. |
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· Brought down well below industry standard. |
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· Implemented a QA program for monitoring collection agents. |
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SINGLE WIRELESS – Grand Rapids, MI |
1992 to 2001 |
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Manager of Collection Services |
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Coordinated all daily administration. |
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· Grew area from 25 collectors to over 100 servicing 2000 accounts. |
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· Implemented automated calling system. |
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· Improved cash flow by 35%. |
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· Completed under budget every month. |
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· Lowered bad debt expense by several millions with fraud detection. |
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· Decreased turnover by 50%. |
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Collection Services Supervisor |
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Managed $200 million in collections annually. Supervised 50 collection agents. |
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· Beat collection goals by 120%. |
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· Achieved record collection rates. |
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· Served as computer system administrator. |
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CITIGROUP SERVICES, INC. – Grand Rapids, MI |
1988 to 1991 |
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Collection Supervisor – Indirect Automobile Division |
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Managed all collection activities for 25,000. Supervised 200 staff members. |
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· Relocated to help company expansion. |
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· Reduced average delinquency rate to 5%. |
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· Lowered repossessions by 20%. |
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ADDITIONAL EXPERIENCE: |
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J.C. PENNY COMPANY, INC. |
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Collection Supervisor / New Accounts Manager / Authorization Supervisor |
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EDUCATION |
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UNIVERSITY OF GRAND RAPIDS – Grand Rapids, MI |
1980 |
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Bachelor of Science in Social Work |
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Training: |
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· Critical Skills in Supervision · Collections · Focused Interviewing · Business Ethics |
· Project Manager · Credi Professional’s Training · Business Collections · Microsoft Project |
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