Sample Resume |
|
| Summary | |
| Proven ability to increase company profits through superior customer service as an insurance industry advocate leveraging insurance industry specialization, creative problem solving, attention to detail, and persistence. | |
| Work Experience | |
|
MetLife, Inc., Mt. Prospect, IL |
1998 |
| Sr. Case Manager Specialist, Clinical Claims Unit | |
| • Investigate new and continuing
claims for eligibility, disability determination, payment or denial,
rehabilitation potential and benefit integration in order to coordinate
company savings in the best way possible. • Coordinate new and continuing claims to the rehabilitation department, Social Security department, or the special claims handling unit to best utilize available assets. • Adjudicate claims and negotiate settlements. • Assist claim units as a Tax Specialist. • Participate in and lead Director initiated letter committee, which evolved into a new computer generated letter format saving the company money, and allowing the claims department more time to focus on the claims. • Provide comprehensive customer service to Employers, Employees and Account Representatives, managing 170 to 200 claims on a regular basis. | |
|
Gateway Corporation, Chicago, IL |
1996 - 1998 |
| Claims Adjuster | |
| • Channeled new and continuing
claims for payment, investigation and/or denial creating savings for the
company whenever possible, while handling over 180 regular claim
logs. • Trained newly hired claim adjusters. • Received and acted on calls from creditors & policyholders, regarding claim status. | |
|
Amerus Life Inc, Lincolnwood, IL |
1996 - 1996 |
| Client Relations Representative | |
| • Processed all incoming mail for
clients' mortgage insurance policies. • Acted as liaison between mortgagors, and Moran Financial Services. | |
|
1,2,3 Financial, Des Plaines, IL |
1995 - 1995 |
| Group Marketing Assistant | |
| • 1,2,3 Financial, Des Plaines, IL
February 1995 to December 1995 • Initiated and processed group proposals as requested by field agents including follow-up. • Provided comprehensive customer support for policyholders and insurance agents. • Wrote and designed broker and client newsletters. | |
| Computer Skills | |
| Microsoft Word, Microsoft Office, Windows NT, Windows XP, Lotus, Internet, document imaging | |
| Education | |
|
Northeastern Illinois University, Chicago, IL |
|
| B.A., Communications/Marketing Life Insurance License | |
| Life Insurance License obtained July
2002 | |