Sample Resume - Business Manager (Contracts)

Summary

Dynamic and creative Business Professional with continued revenue growth, exceeding budget goals, and increasing operational efficiency for multimillion-dollar organizations.

Areas of Expertise:

• Organizational Management	• Sales	• Business Development
• Strategic Planning	• Marketing	• Planning
• Benefits	• Workman's Compensation	• COBRA
• Payroll	• Employee Programs	• Customer Service

Education

EASTERN MICHIGAN UNIVERSITY, Ypsalanti, MI	2002
M.S., Organizational Management

UNIVERSITY OF MICHIGAN, Ann Arbor, MI	1997
B.S., Entrepreneurial Management

Professional Background

Mercy Healthcare, Detroit, MI	1998 - Present
BUSINESS MANAGER
Managed all aspects of review and analysis for contracts. • Played a key role in ensuring compliance to government regulations. • Increased client retention levels by 35%. • Served as key liasion between the company and clients.

	2001 - 2002
SENIOR QUALITY REVIEWER / AUDITOR
• Streamlined daily processes and significantly increased efficiency levels. • Increased customer satisfaction levels within highly saturated markets.

	1998 - 2000
BENEFIT ACCESS COORDINATOR
• Provided exceptional level of support relating to benefit information for indemnity and managed care clients. Led team initiatives on a daily basis.

Happy Hands Cleaning Service, Detroit, MI	1992 - Present
OPERATIONS MANAGER
• Created innovative marketing initiatives, which resulted in expanded customer base within a saturated market. • Played a key role in sales functions. • Handled financial management responsibilities.

Training

Business Leadership Seminar Series Negotiation Skills

Computer Skills

Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, QuickBooks, Quicken

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