Sample Resume - Business Analyst

Areas of Expertise

Experienced Business Leader with years of providing business solutions that increase productivity, improve accuracy, drive growth, and maximize revenue.

• Project Planning	• Client Management	• Business Development
• Business Strategy	• Information Technology	• Technical Support
• Financial Management	• Financial Analysis	• Human Resources
• Software Management	• Market Research	• Customer Service

Professional Background

International Health Alliance, Harmony, PA	2000 - Present
IS Business Analyst II / CES Eligibility Project Management Group
Led and developed project management operations such as: project planning, budgeting, business analysis, technical solutions, systems specifications, and project deliverables. Analyzed feedback from staff and management to determine project completion date. Create, document, and integrate performance, and regression test plans. Provide technical support and solutions for clients. • Led teams to complete projects on time and within budget. • Interfaced with partners to coordinate project specifications, raised efficiency by a measurable 10%. • Supervised training of internal and external customers on software application.

Morningside HealthCare, Harmony, PA	1997 - 2000
Board Consultant / Business Development & Marketing
Managed all aspects of benefits administration for health care planas. Modeled and evaluated various business solutions to present to upper-level management. Successfully manged data. Provided excellent customer service to diverse clients. • Evaluated medical and dental benefits for small and laarge companies to recommend proper alternatives. • Conducted market research - resulted in 10% growth of revenue.

	1998 - 2000
Senior Financial Analyst
Assessed team performance levels and recommended professional training program. Developed and presented training materials to new employees. Resolved billing discrepancies as needed. Acted as a corporate resource during transition period and provided expertise on billing, eligibility, and reconciliation systems. • Supervised and trained a staff of 15 in daily operations. • Served on the Billing & Collections Best Practices Team, which drive process improvement initiatives. • Analyzed data gathered by PA and NJ service centers. • Exceeded company goals on a regular basis due to exceptional leadership abilities. • Coordinated the collection of late accounts, which resulted in a decreased number of uncollected premium payments. • Utilized software solutions to promote accuracy.

	1997 - 1998
Financial / Customer Service Specialist
Handled all areas of customer service within the department. Investigated and solved account disputes in a timely manner. • Key leader in increasing customer retention levels within highly competitive markets. • Developed and introduced a delinquency process, which became the primary focus of customer service protocols.

Education

University of Pennsylvania, Harmony, PA	1996
Bachelor of Science, Business Administration

Training


Leadership Training Team Building

Computer Skills

• Skilled in all MS Office 2007 applications.

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