Sample Resume - Branch Manager

Sample Resume


Carrie Peterson 45 Sage Boulevard Richland, WA 99352 (509) 967-3857

Profile

Experienced professional with over 20 years experience in management, banking indurstry and information technology technical support. Successfully manage profit and loss statements, budgets, expense controls, sales, teams and personnel, and compliance with company practices and legal regulations. Provide excellent customer service and dispute resolution.

Experience

HAPO Credit Union, Richland, WA	1998 - present
Assistant Vice President - Branch Manager
Manage all daily operations and total profit and loss responsibility for a new branch office in the West Richland Uptown Area. Supervised twelve employees. • Recruited to lead start-up. • Grew deposits and loans from zero to over $10 million in first year. • Set branch goals: achieved 116% of goals in first quarter. • Averaged 150% of goal for annual sales. • Created a productive working environment by instituting effective staff meetings.

Bank of America, Kennewick, WA	1997 - 1998
Retail Marketing
Provided technical support to the Retail Marketing department. • Developed the first advertising program for a targeted segment of the community. Managed a $60,000 annual budget for the advertising program which led to 25% increase in new customer deposits.

GESA Credit Union, Richland, WA	1995 - 1997
Branch Support - Retail Delivery
Supported front-end software processes for 120 branches and several thousand end-users. • Automated and updated bank programs to reflect new account services, as well as branch openings and closings. • Managed the set-up of all computer systems, peripherals, and furniture for eight new branch openings. • Initiated and developed written procedures for establishing computer systems and related equipment.

Thurgood Software Solutions, West Richland, WA	1987 - 1995
Project Manager / Technology Services Officer
Served as a project manager and supervised a conversion to an online system . Supervised, developed, and implemented operations to move new and existing applications through the system. Involved heavy emphasis on customer relations. • Chaired committee to reduce costs and update technology. • Created an online database that allowed customers to review frequently asked questions. • Streamlined all functions to allow for reduction in errors. • Designed an online system to allow customers to view report distribution. • Conducted training seminars for over 500 participants.

Bank of Richland, Richland, WA	1981 - 1987
Supervisor / Manager
Led and managed six departments, including data entry, computer operations, customer balancing, and distribution. Supervised 22 employees.

Bank of Richland, Richland, WA	1981 - 1981
Customer Service Representative


Bank of Richland	1979 - 1980
Clerk

Education

COLUMBIA BASIN COMMUNITY COLLEGE, Pasco, WA	1985
Completed coursework in Business Administration and Computer Science

PORTERVILLE COMMUNTY COLLEGE, Porterville, CA	1981
Completed coursework in Principles of Bank Operations and Accounting

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