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Eric Harker

78 Pine Boulevard, Miami, FL  42874  / Tel# (416) 778-4345 Email: ericharker@text.com

 

Branch Manager

 

SUMMARY

 

10+ years experience as successful branch manager in fashion management and merchandising. Able to analyze market trends and deliver significant sales growth through memorable promotions, exceptional customer service, and top products. Track record of improving efficiency and lowering costs through effective training and use of technology. Deeply commited to community service.

 

AREAS OF EXPERTISE

 

·         Administration

·         Customer Service

·         Advertising Campaigns

·         Project Management

·         Dispute Resolution

·         Sales Forecasting

·         Management

·         Inventory Control

·         Publicity

·         Staff Training

·         Display Merchandising

·         POS Systems

·         Purchasing

·         Marketing

·         Inventory Management

 

EXPERIENCE

 

Consuelas Fashion fair, Miami, FL

2000 - Present

Branch Manager

Manged 45 stores with a staff of 5 regional managers, 25 store managers, and 600 sales associates. Designed and implemented company policies including written correpsondence, daily operations, and human resource policies.

·         Created partnerships with neighboring stores to maximize traffic flow.

·         Exceeded annual sales goals and quotas based on volume, gross margin, payroll, and expenses, during the first year.

·         Successfully utilized turnaround management abilities to transform least profitable store to most profitable store over a three-year time period. 

·         Reduced store management turnover from 16% to 5% through hiring, training, and motivating responsible employees.

 

high end fashions, Palm Beach, FL

1996 - 2000

Store Manager

Managed 200 sales representatives to perform all aspects of retail store operation. Chose product lines, maintained inventory, managed vendors, designed marketing and sales campaigns, oversaw merchandising, and supervised assistant managers and janitorial team. Handled customer complaints and successfully resolved problems.

·         Served as contact point between with regional manager, executives, and community leaders to coordinate store management, sales focus, and community involvement.

·         Devised visually stunning, targeted marketing campaign, resulting in recognition by regional manager and 65% increase in sales.

·         Analyzed history of merchandise returns due to defects and worked with vendors to improve product quality.

·         Led initiative to install computerized sales terminals and directed training program to ensure competence with new equipment.

·         Instituted Discount Days program, working with local charities, to provide clothing at a significant discount to thrift store operators.

 

Pcathy's creations, Palm Beach, FL

1990 - 1996

Assistant Manager

Managed retail women’s fashion store: basic accounting, scheduling, merchandising, stocking shelves, and acepting deliveries. Trained employees in store procedure and customer service.

·         Instituted new employee orientation program to improve employee performance and to decrease the attrition rate for new sales associates.

·         Designed company loss  program to reduce shoplifting, resulted in 2401% decrease in losses.

·         Helped difficult customers, reduced customer complaints by 85%.

·         Monitored employee daily performance and recommended promotions and dismissals..

 

EDUCATION

 

Bachelor of Arts (Business Administration), 1994

University of Utah, Salt Lake City, UT

 

Associate of Arts (Merchandise Marketing), 1990

Portland Fashion Institute, Portland, OR

 

VOLUNTEER

 

CONTACT Hotline, Volunteer

American Heart Association, 5K 


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