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Shannon Milkwick
45 Hilldale Avenue
Atlanta, GA 60588
(809) 378-1294
 
 
 

 
Objective
 
Responsible professional seeks position in dynamic bank to utilize solid background in banking, office management, database management, marketing, personnel, office administration, and customer service.
Summary
 
• Recruited, hired, and trained, new hires on procedures to increase office efficiency and accuracy.
• Identified and implemented cost savings which enhanced profitability by over 15%.
• Earned monthly Award of Excellence for five months running.
• Created work schedule to ensure coverage and smooth work flow.
• Used spreadsheet program to update and maintain accurate and detailed databases.
• Created monthly and quarterly data reports, providing an accurate basis for credit analysis.
• Prepared and distributed reports required for government regulation.
• Maintained complex Excel spreadsheets used for financial reports.
• Created and distributed ad hoc financial reports.
• Kept careful records of office inventory control.
Experience
 
Bank of Georgia, Atlanta, GA
2001 - Present
Team Leader
Monitor the processing of payments for regional utilities, mortgage accounts, taxes, health insurance, and small businesses. Assist with database management. Research account information, correct inaccuracies, and generate reports.  Ensure accounts are balanced and coordinate with staff for look-ups and write-ups.
 
Bank of Georgia, Atlanta, GA
1996 - 2001
Database/Reports Specialist 
Updated group credit ratingss for accounts over $20MM. Created Access databases via Access to prepare confidential quarterly loan reports. Prepared marketing materials. Monitored delinquent loans. Oversaw the accurate and timely creation and distribution of Commercial Mortgage reports. Prepared end-of-year tax documents..
 
Bank of Georgia, Atlanta, GA
1993 - 1996
Group Leader 
Reviewed and updated all data for month-end closing. Coordinated credit staff and couriers. Maintained daily quality logs.
 
Bank of Georgia, Atlanta, GA
1990 - 1993
Compensation Clerk
Helped with payroll recording and distribution and processed annual raises.
 
Hazel, M.D., Atlanta, GA
1985 - 1990
Office Manager
Worked with office staff on billing, payroll, and collections. Created monthly reports
Education
 
University of Georgia, Athens, GA
Bachelor of Arts, Communication
Courses successfully completed:
• Computer Information Systems • Marketing • Written Communication
• Public Speaking • Research • Newspaper Writing
 
Southeast Baking Insitute
1994
Affiliations
 
Financial Professionals of America -Treasurer
National Association of Banking Profesionals - Vice President

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