Sample Resume


CARLA C. WINFIELD 2111 Post Avenue Valparaiso, IN 46833 (219) 241-1111

Summary

Professional with proven success in management and operations. Excellent customer service and communication skills.

Knowledge and Skills Include:

• Accounting	• Customer Retention
• Travel Operations	• Staffing
• Media Relations	• MS Office
• Internet and E-mail	• Adobe Photoshop
• Desktop Publishin	• Marketing
• Document Imaging	• Daily Office Management

Areas of Expertise

Administrative / Management • Took reservations for more than 3000 clients. Handled over 200 reservations each day. • Managed ten employees; served as resource for technical operations. • Managed schedules for over 30 agents. • Prepared comprehensive monthly financial including billing. • Ensured satisfaction of customers. Human Resources / Personnel • Managed all recruiting and hiring. • Motivated employees to greater commitment to customer service. Customer Service / Communication • Dealt with thousands of customers each month. • Led teams for orientation and training exercises.

Experience

Community Resorts, Valparaiso, IN	1999 - Present
Assistant Director of Operations
• Managed all timeshare operationsaspects for over 3000 clients, including scheduling and record keeping..

Northwest Airlines, Valparaiso, IN	1989 - 1999
Service Supervisor

Education / Training

Indiana Travel School. Valparaiso, IN	1989
Travel Training
Continuing Education Training: Leadership Principles, and Complaint Resolution.

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