Sample Resume

 

CARLA C. WINFIELD
2111 Post Avenue
Valparaiso, IN 46833
(219) 241-1111
 
 
 

 
Summary
 
Professional with proven success in management and operations. Excellent customer service and communication skills.

Knowledge and Skills Include:
• Accounting • Customer Retention
• Travel Operations • Staffing
• Media Relations • MS Office
• Internet and E-mail • Adobe Photoshop
• Desktop Publishin • Marketing
• Document Imaging • Daily Office Management
Areas of Expertise
 
Administrative / Management
• Took reservations for more than 3000 clients. Handled over 200 reservations each day.
• Managed ten employees; served as resource for technical operations.
• Managed schedules for over 30 agents.
• Prepared comprehensive monthly financial including billing.
• Ensured satisfaction of customers.

Human Resources / Personnel
• Managed all recruiting and hiring.
• Motivated employees to greater commitment to customer service.

Customer Service / Communication
• Dealt with thousands of customers each month.
• Led teams for orientation and training exercises.
Experience
 
Community Resorts, Valparaiso, IN
1999 - Present
Assistant Director of Operations
• Managed all timeshare operationsaspects for over 3000 clients, including scheduling and record keeping..
 
Northwest Airlines, Valparaiso, IN
1989 - 1999
Service Supervisor
Education / Training
 
Indiana Travel School. Valparaiso, IN
1989
Travel Training
Continuing Education Training: Leadership Principles, and Complaint Resolution.
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