Sample Resume


Nancy B. Davis 2456 Skips Lane Show Low, AZ 85901 (928) 601-7138

Objective

A position in Technical Support as Application Support Analyst.

Technical Skills

•	DBS Management: MS Access, Siebel Ebiz 2000
•	System Analysis: Architect, MS Project
•	Client/Server Applications: Power Builder 5.0
•	Operating Systems: Windows 98/2000/NT
•	Hardware Systems: Unix, PC, Mac
•	Software Applications: Word, Excel, Outlook, Power Point, Access, Real Player, Media Player, Internet Explorer, and Desktop Imager
•	Programming Languages: C, Visual Basic 5.0, Java, and C++L

Relative Work Experience

Rutherford Systems, Inc, Kingman, AZ	2001 - Present
APPLICATION SUPPORT ANALYST/HELP DESK
• Administered web-based training courses for 2000 employees. • Resolved Microsoft desktop applications issues for over 900 users. • Configured and resolved problems with Windows Media Player 4.0. • Activated employee, customer, and company affiliate profiles. • Merged and assigned profiles for internal employees. • Addressed 20-25 technical issues of internal employees on a daily basis. • Resolved HTML scripting issues.

Crandall Bank, Phoenix, AZ	1999 - 2001
DESKTOP SUPPORT ANALYST
• Developed database to store customer information. • Developed User Interface for databasse to provide user friendliness. • Addressed all technical issues regarding the database. • Trained 10-15 employees in use of the database.

Crandall Bank, Phoenix, AZ	1997 - 1999
ACCOUNT ASSISTANT
• Conducted telephone calls to customers. • Researched customer banking data for analysis. • Helped complete financial documents.

Education

Arizona State University, Tempe, AZ	2001
Bachelor of Science, Business Management

DeVry Technical Institute, Mesa, AZ	1999
Associate, Computer Information Systems

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