| Over 1,000 Free Sample Resumes |
sample resume |
Drew Anderson 604 Harmony Lane Pleasantville, CA 94588 (925) 555-1234 | |
| Objective | |
| A position in Technical Support utilizing troubleshooting and problem resolution skills to provide assistance to computer users. | |
| Technical Skills | |
| • | DBS Management: MS Access, Approach, Siebel Ebiz 2000 |
| • | System Analysis: MS Project, Architect |
| • | Client/Server Applications: Power Builder 5.0 |
| • | Operating Systems: Windows 98, Windows 2000, and Windows NT 4.0 |
| • | Hardware Systems: Unix, IBM (PC and Laptops), and Compaq Laptops |
| • | Software Applications: Word, Excel, Outlook, Power Point, Access, Real Player, Media Player, Internet Explorer, and Desktop Imager |
| • | Programming Languages: C, Visual Basic 5.0, and HTML |
| Relative Work Experience | |
Bradford Systems, Inc, Jersey City, NJ | 2001 - Present |
| APPLICATION SUPPORT ANALYST/HELP DESK | |
| • Administered and supervised Internet-based courses and assigned over 1500 employees for training. • Resolved Microsoft desktop applications (Word, Excel, Power Point and Outlook) issues under level 2 support for over 750 users. • Configured and resolved functionality problems with Real Player and Windows Media Player 4.0. • Activated and deactivated employee, customer, and company affiliate profiles. • Merged and assigned Internet database profiles for internal employees. • Addressed 20-25 Internet based issues of internal employees through email on a daily basis. • Resolved HTML scripting issues regarding Windows Explorer 5.0. • Assisted employees in setting database profiles on Siebel Ebiz 2000. • Interacted with other departments in creating procedural methods to solved technical issues. • Re-imaged laptops and maintained Compaq hardware infrastructures. • Used Desktop Imager to restore Microsoft desktop applications on IBM laptops. • Restored mainframe connectivity on IBM laptops. • Replaced defective NIC cards, modems, peripherals on Compaq laptops. • Diagnosed network connection problems on Windows NT 4.0 platform and gained substantial understanding of Windows 2000. | |
Ferndale Bank, Hoboken, NJ | 1999 - 2001 |
| DESKTOP SUPPORT ANALYST | |
| • Designed an IBM Approach database to store customer information. • Developed Graphical User Interface for database to provide user friendliness. • Addressed all functional and technical issues regarding the database. • Trained 10-15 employees the database usage and functionality. • Diagnosed and resolved functionality issues regarding MS Word, Excel, PowerPoint, Outlook and Access. • Diagnosed and resolved Windows 95 and 98 operating systems issues. • Provided hands-on technical help to 10-15 internal employees. | |
Ferndale Bank, Cranford, NJ | 1997 - 1999 |
| ACCOUNT ASSISTANT | |
| • Conducted inbound and outbound calls to customers. • Researched customer banking data for proforma analysis. • Helped complete financial documents for customer mortgage acquisitions. • Promoted to Desktop Support Analyst. | |
| Education | |
Kean University, Union, NJ | 2001 |
| Bachelor of Science, Business Management | |
DeVry Technical Institute, North Brunswick, NJ | 1999 |
| Associate, Computer Information Systems | |
© 2008 Sample Resumes - links - sites Partners: Government Jobs |
