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Jimmy J. Reding
700 Kennedy Court
Cambridge, MA 02141
(774) 567-8430
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EXECUTIVE PROFILE
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Senior-level executive with several years of
experience airline management and operations . Background includes
airfield management for the United States Army and consulting businesses in emergency preparedness.
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Highly skilled communicator with ability to interact with people at all levels of the organization. Key skills include:
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· Strategic Business Planning
· Team
Coaching and Performance Improvement
· Labor
Relations
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· Quality Improvement
· Profit Management
· Project Planning
· Public Relations
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PROFESSIONAL
EXPERIENCE
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NORTHWEST AIRLINES – Minneapolis, MN
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1983 to Present
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Publicly traded top U.S. airline.
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CITY MANAGER
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Promoted and re-located to start airline operations in three
cities.
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Directed a staff of 35 responsible
for ticketing, passenger service, ground operations, and fleet services for
daily inbound and outbound flights. Managed P&L with annual revenues of
$3 million and operating/capital budgets of $2 million. Handled personnel
development and labor relations.
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· Track,
analyzed, and report key performance measurements.
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· Recruited, trained,
and directed a total staff of 80 with four supervisors.
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· Secured
a contract to provide fleet
services for ten daily flights. Reduced labor and operating expenses
significantly and improved profit margin by 20%.
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· Wrote
and established corporate manpower guidelines. .
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· Developed
strategies to foster teamwork among agencies and improve overall airport
safety.
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· Assisted
customer service employees by developing
and helping implement a program to improve
vertical communication and give the field employees a voice.
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· Directed
three renovation and safety improvement construction projects.
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CUSTOMER SERVICE AND GROUND OPERATIONS MANAGER |
Promoted to assist City Manager with personnel
administration, regulatory compliance, and safety.
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· Prepared schedules for more
than 400 full-time and part-time employees.
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· Maintained budget for the entire operation.
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· Ensured compliance
with all directives.
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CUSTOMER SERVICE AND OPERATIONS SUPERVISOR
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Managed a staff of 200 customer service agents. mplemented procedures to obtain inbound/outbound flight
statistics.
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CUSTOMER SERVICE REPRESENTATIVE/OPERATIONS AGENT
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Provided passenger assistance at the ticket counter and
gate areas. Ensured compliance with airport regulations.
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CORNHUSKER CHEMICAL – Lincoln, Nebraska
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1982 to 1983
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FOREMAN
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Supervised and trained 20 workers. Accountable for ensuring
worker safety and maintaining stringent quality standards.
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CONSULTING
EXPERIENCE
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BANS AVIATION CONSULTING – Houston, TX
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1996 to 2002
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AVIATION CONSULTANT
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Assisted small aviation businesses with the development of
emergency policy and procedural manuals.
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MILITARY
EXPERIENCE
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MCCORD AIR FORCE BASE – Tacoma, Washington
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1980 to 1982
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AIRFIELD MANAGEMENT SPECIALIST
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Edited flight plans, monitored
weather, and handled classified documents.
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EDUCATION &
CERTIFICATIONS
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Airline/Travel Diploma, NW Air Academy – Tacoma,
Washington
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1982 to 1983
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Specialized Training Includes
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Certifications
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Organizational Behavior, Management
Development, Central Command
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Ground Security Coordinator
Airport Operations
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PROFESSIONAL
AFFILIATIONS
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State Sports Association, Member
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1998 to Present
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International Machining Services,
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1997 to 2000
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