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Lee Robertson 604 Harmony Lane Pleasantville, CA 94588 (925) 555-1234

Summary

Dedicated administrative support professional with more than two decades of experience. Adept at working in fast-paced environment demanding strong organizational, leadership and interpersonal skills. Highly trustworthy, ethical and discreet, committed to exceptional customer service and driven by challenges. Confident and poised in interactions with all ages and levels of individuals. Detail-oriented and resourceful in spearheading, organizing and completing projects; able to multitask effectively.

• Customer Relationship Management	• Quality and Productivity Improvement
• Team Building and Management	• Creating Atmosphere of Enthusiasm
• MS Word and Excel	• New Product Materials Coordination
• Travel Itinerary Development	• High Volume Schedule Maintenance
• Planning and Implementing Strategies	• Written and Verbal Communication

Professional Experience

HIGHLAND CORPORATION, Troy, Michigan
Administrative/Production Coordinator, 1992 - Present
A major marketing services company in metropolitan Detroit: Managed all administrative facets of Communications Department including electronic coordination and scheduling (time sheets, travel) for 120+ professionals, conference/meeting scheduling, mail distribution, production coordination, research and ordering of all office supplies and services and supervision of 70 inter-telephone lines. Coordinated print materials and promotional items for new product special programs. Invited to participate on numerous process improvement committees. Highlights: · Member of Internet Advisory Committee offering input/feedback on applications and best ways to increase speed of service. · Provided key feedback in purchase and implementation of new electronic time keeping system. · Worked with Creative Director in launch of company-wide educational program to increase personnel morale.

BAKER AND BAKER, INC., Southfield, Michigan
Administrative Assistant/Telephone Systems Manager, 1980 - 1992
An established Detroit-area patent law firm: supervised law library including updating, organizing and maintaining files, provided docket control, researched and ordered all office supplies and services and managed 24-line inter-telephone system.

Education

Kalamazoo College, Kalamazoo, Michigan
B.A., Business

Previous Experience

LINCOLN, BEALE & FRANK - Troy, Michigan HELIX INTERNATIONAL - Farmington Hills, Michigan SFB - Birmingham, Michigan

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