Sample Resume |
|
|
Kristin J. Jackson 222 Lowdes Road Bakersfield, CA 93301 (661) 420-5577 |
|
|
|
|
|
OBJECTIVE |
|
|
|
|
|
A position in client services where excellent customer service and relationship building is needed. |
|
|
|
|
|
PROFILE |
|
|
|
|
|
· Several years experience in client service. Have managed over 200 accounts and cultivated mutually profitable, long-term relations. Recognized by clients for excellent customer service skills. |
|
|
· Exceptional communication skills; able to write and speak clearly and effectively. |
|
|
· Most-productive employee as determined by supervisor. |
|
|
|
|
|
PROFESSIONAL EXPERIENCE |
|
|
|
|
|
Account Executive: Highland Telecom, Bakersfield, CA |
2001-present |
|
Currently care for 60 corporate accounts for large organization. |
|
|
· Manage accounts and ensure perfect client satisfaction by quickly resolving all accound disputes. |
|
|
· Increase revenue through up-selling to new and existing clients. |
|
|
|
|
|
Account Agent: Chavez Group, Bakersfield, CA |
2000 |
|
Served as point of contact for marketing teams and clients of large account. |
|
|
· Performed concierge services to valuable clients. |
|
|
· Ranked in top 5% of group for effective service. |
|
|
|
|
|
Account Rep: Countrywide Marketing, Bakersfield, CA |
1997-1999 |
|
Opened and serviced several large accounts. Sold to high-net worth individuals. |
|
|
· Managed entire sale from cold call to contract negotiation. Opened more than 55 new accounts. Top representative for number of sales calls made. |
|
|
· Successfully retained angry customer saving the company $3500 in lost revenue.. |
|
|
|
|
|
Sales Associate: Jackson Automotive, Bakersfield, CA |
1995-1996 |
|
Delivered marketing and customer service to diverse group of clients.. |
|
|
· Consistently ranked as top performerf. |
|
|
· Exceeded sales quotas 90% of the time. |
|
|
|
|
|
Prior experience as Airline Representative for major airline; managed transcontinental flights. Also served as Office Manager for large law firm. |
|
|
|
|
|
EDUCATION/TRAINING |
|
|
|
|
|
· Bachelor of Science Degree: Sociology, Fresno State University, Fresno, CA. |
|
|
· Attended numerous professional seminars, including 7 Habits of Highly Successful People. |
|
|
|
|
|
ADDITIONAL INFORMATION |
|
|
|
|
|
· Computer proficient in all Microsoft Office applications and Internet research. |
|
|
|
|