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Kristin J. Jackson

222 Lowdes Road

Bakersfield, CA 93301

(661) 420-5577

 

OBJECTIVE

 

A position in client services where excellent customer service and relationship building is needed.

 

PROFILE

 

       Several years experience in client service. Have managed over 200 accounts and cultivated mutually profitable, long-term relations. Recognized by clients for excellent customer service skills.

       Exceptional communication skills; able to write and speak clearly and effectively.

       Most-productive employee as determined by supervisor.

 

PROFESSIONAL EXPERIENCE

 

Account Executive: Highland Telecom, Bakersfield, CA

2001-present

Currently care for 60 corporate accounts for large organization.

       Manage accounts and ensure perfect client satisfaction by quickly resolving all accound disputes.

       Increase revenue through up-selling to new and existing clients.

 

Account Agent: Chavez Group, Bakersfield, CA

2000

Served as point of contact for marketing teams and clients of large account.

       Performed concierge services to valuable clients.

       Ranked in top 5% of group for effective  service.

 

Account Rep: Countrywide Marketing, Bakersfield, CA

1997-1999

Opened and serviced several large accounts. Sold to high-net worth individuals.

       Managed entire sale from cold call to contract negotiation. Opened more than 55 new accounts. Top representative for number of sales calls made.

       Successfully retained angry customer saving the company $3500 in lost revenue..

 

Sales Associate: Jackson Automotive, Bakersfield, CA

1995-1996

Delivered marketing and customer service to diverse group of clients..

       Consistently ranked as top performerf.

       Exceeded sales quotas 90% of the time.

 

Prior experience as Airline Representative for major airline; managed transcontinental flights. Also served as Office Manager for large law firm.

 

EDUCATION/TRAINING

 

       Bachelor of Science Degree: Sociology, Fresno State University, Fresno, CA.

       Attended numerous professional seminars, including 7 Habits of Highly Successful People.

 

ADDITIONAL INFORMATION

 

       Computer proficient in all Microsoft Office applications and Internet research.


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